ISAGO FOR GROUND SERVICE PROVIDE

Goal

Gain a comprehensive understanding of the ISAGO Program to prepare your operations for

a successful audit. Review the ISAGO standards and recommended practices as per the

Ground Operations Standards manual. Leave this workshop with operational tools and skills

to use in your organization.

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▪ Learn the philosophy of ISAGO, its standards and recommended practices

▪ Review processes specific to the ISAGO Program: Registration, Audit Preparation and Closing

▪ Acquire tools to prepare your operations for an audit and put them to practice

Content

ISAGO

- Program definition & requirements

- Registration process

- Documentation systems

- Regulations and references

Audit Preparation

- Gap analysis

- Root Cause Analysis (tools and techniques)

On-site Audit and Follow-up Processes

- Findings and Observations

- Corrective Actions Plans

- Time lines

- Audit closing & Audit sharing

Workshop – activities

Through interactive exercises and group discussions, learn to apply the tools and techniques instructed during the course:

* Simulation exercise - evaluating Audit Findings

* Group work - developing a Gap Analysis

* Root Cause Analysis and Corrective Action Plan

Location

At your appointed location.